Privacy Policy

Effective Date: 1st June 2022

Sustainable Products Inc. (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard information when you visit or make a purchase from our website.

Information We Collect

We may collect personal information such as your name, email address, phone number, shipping address, billing details, and payment information when you place an order or contact us. We also collect non-personal data such as browser type, IP address, and website usage to improve our services.

How We Use Your Information

Your information is used to process orders, arrange delivery, provide customer support, improve website performance, and communicate order updates or promotional offers. We do not sell or rent your personal data to third parties.

Data Protection

We implement reasonable security measures to protect your personal information. Payment data is processed through secure third-party payment gateways and is not stored on our servers.

Third-Party Services

We may share limited information with trusted service providers, such as payment processors and logistics partners, strictly for order fulfillment and service operations.

Your Rights

You may request access, correction, or deletion of your personal data by contacting us at sales@sustainablepro.net.

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SUSTAINABLE PRODUCTS INC.

contacting us at sales@sustainablepro.net.

Terms & Conditions

Effective Date: 1st June 2022

By accessing or using this website, you agree to comply with and be bound by the following Terms & Conditions. If you do not agree with these terms, please do not use our website or services.

Products & Availability

All products listed on this website are subject to availability. We reserve the right to modify, discontinue, or limit quantities of any product at any time without prior notice.

Pricing & Payments

All prices are listed in U.S. Dollars (USD). We reserve the right to change pricing at any time without notice. Payments must be completed at checkout using approved and available payment methods.

Shipping & Delivery

We offer nationwide delivery within the United States. Delivery timelines may vary based on location, carrier availability, and external factors. Sustainable Products Inc. is not responsible for delays caused by third-party shipping providers.

Returns & Refunds

Due to the nature of grocery and food items, returns are accepted only for damaged, incorrect, or expired products. Any claims must be reported within 48 hours of delivery for review.

Intellectual Property

All website content, including text, images, logos, graphics, and branding, is the property of Sustainable Products Inc. and may not be copied, reproduced, or used without prior written permission.

Limitation of Liability

Sustainable Products Inc. shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of this website or the purchase of products through it.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the State of Illinois, United States.

Frequently Asked Questions

Is my personal and account data secure on your platform?
How do I create and manage my account?
What should I do if I forget my password?
How does the "Add to Query" process differ from a standard checkout?
Can I modify a query after it has been submitted?
How are "Staple" items (e.g., flour, rice, sugar) handled for bulk requests?
Why do you offer Cash on Delivery instead of online payment?
What forms of payment are accepted at the time of delivery?
Are there any service fees associated with the COD model?
What is your policy on perishable goods and freshness?
How do I handle returns for non-perishable staples?
What happens if I am not available when the delivery arrives?